Behaviour-change training for healthcare leaders, faculty and frontline clinicians.
Clinical leadership · Psychosocial hazards · Courageous clinical conversations · Faculty culture
Healthcare workforces carry conditions no other workforce does. Vicarious trauma. Compassion fatigue. Workloads that compound across a career. Hierarchical clinical cultures that make speaking up hard. Faculty environments where staff conduct is also part of the curriculum. The Experience Lab partners with WA hospitals, health services, medical schools and allied-health programs on the cultural and capability work that sits alongside the clinical training.
Our healthcare work spans clinical leadership development, psychosocial-hazards programs grounded in the WHS Code of Practice, courageous-conversations work for handover, consent, error disclosure and family meetings, peer-supporter training for the colleagues clinicians already turn to, and the faculty-culture programs that hold the same standards across teaching staff.
We've delivered this work across Royal Perth Bentley Group, Fiona Stanley Hospital, Perth Children's Hospital and the PCH Foundation, Royal Flying Doctor Service, the Australian and New Zealand College of Anaesthetists, East Metropolitan Health Service, South Metropolitan Health Service (including Fremantle Hospital MBeD), Department of Health WA, Health Support Services, HEAL, and faculty culture work at Murdoch University and Curtin University.
Where the brief calls for the realism layer of trained actors - OSCE circuits, simulated patients, mental-health emergency-response scenarios, paediatric simulations, end-of-life care, vivas - that work lives on the RolePlay page. The same bench, the same calibration, applied to clinical assessment rather than staff culture.
What we get asked for most.
Cultivating Courageous Conversations
Clinical handover. Consent. Disclosing errors. Family meetings. The conversations clinicians have least practice for and most fear of. We rehearse these in low-stakes practice rounds before clinicians have to do them under load.
Explore the topicTackling Psychosocial Hazards
Frontline burnout. Vicarious trauma. The structural conditions that compound over a career. Our work in healthcare leadership covers the WHS-mandated psychosocial hazards specifically, with scenarios drawn from clinical environments.
Explore the topicPeer Supporter Training
Clinical workforces lean on informal peer supporters - the colleague clinicians turn to when something is off. We equip those people with the skill to do the work well: notice the change, hold the supporting conversation, know the boundary, refer with care.
Explore the topicRealising Respectful Workplaces
Hierarchical clinical cultures make respect work harder, not easier. Our cross-topic culture work covers harassment, bullying, psychological safety and inclusion as one cultural narrative - the framing healthcare HR and clinical leaders tell us they need.
Explore the topicLeadership Development
Clinical leadership is the cohort the rest of the floor takes its cues from. Our leadership work uplifts senior clinicians, clinical educators, NUMs, registrars and HoDs - building presence, coaching capability and the courage to address what gets walked past on the ward.
Explore the topicDeveloping Through RolePlay
Where the brief is OSCE circuits, simulated patients, mental-health emergency-response scenarios, vivas or clinical assessment - the actor pool, calibration and faculty briefing process all live on the RolePlay page.
Explore the topicWord from the sector.
“The realism and professionalism the actors bring to their roles really makes a huge difference in how students integrate and apply the unit's learning content in preparation for what they may encounter in real-world situations. Despite doing this for several years now, it never gets old, and your team helps to create such a valuable and memorable learning experience. We couldn't imagine running the unit without your involvement!”— Lecturer, School of Allied Health, Curtin University
“We often get comments from our participants about how realistic the actors are in their role of the mental health client, which really helps them to immerse in the scenario.”— Acting Nurse Educator, Royal Perth Bentley Group
“On Day 1, one of the students said to me - 'he's not an actor is he? He obviously has a real injury!' Nate was sooo good at his role and he nailed the brief perfectly.”— Assistant Director Learning & Teaching, Curtin University
Training Delivered Differently
Scoping a clinical leadership or culture program?
Twenty minutes with Jacob will give you a clear sense of what the experiential layer would look like for your hospital, health service or faculty - and how it would fit alongside the clinical training already in place.